Free shipping on orders over ₹15,000
The fine print
Please read these before placing an order — they keep things clear and fair for everyone.
We do not offer exchanges on any saree. Each piece is one of a small curated run, and once it leaves the studio it cannot be swapped for another. Please choose with care — fabric, colour, measurements and photographs are listed on every page, and we are happy to answer questions before you order.
Returns and refunds are accepted only if your saree arrives damaged in transit. Change of mind, colour preference, fit or texture expectations are not eligible for return.
If your order arrives damaged, we will make it right — see the reporting steps below.
To claim a transit-damage return, a continuous, unedited unboxing video is required. Please film the sealed package from all sides before opening, then record the full unboxing in one take, clearly showing the damage.
Claims without a complete unboxing video cannot be processed — this protects both you and us against courier disputes.
Any transit damage must be reported within 24 hours of delivery. Write to noolbysalika@gmail.com or WhatsApp +91 98455 28881 with your order number, the unboxing video and clear photos of the damage and the packaging.
Reports made after 24 hours of delivery cannot be accepted.
Once a damage claim is verified and approved, refunds are processed to the original payment method within 5–7 business days. We will confirm by email or WhatsApp once the refund is initiated.
Sarees carrying the Silk Mark tag are certified by the Silk Mark Organisation of India as pure silk. Listings without the tag may be silk blends, semi-silk or other fabrics — the fabric of every piece is stated on its page, so please check before ordering.
Many of our sarees are handwoven. Slight irregularities in the weave, slubs in the yarn, minor thread pulls and small variations in the border or pallu are natural characteristics of handloom work — they are marks of a handmade piece, not defects, and are not eligible for return.
We photograph every saree in studio lighting to show its colour as faithfully as possible. Even so, screens differ — the saree you receive may look marginally lighter, darker or warmer than on your device. Minor colour variance is not a defect.
Dry clean only, unless the listing says otherwise. Store silk sarees wrapped in soft cotton or muslin, away from direct sunlight, and refold them along different lines every few months to protect the zari and the weave.
Damage caused by washing, ironing, alteration or improper storage is not covered by us.
We do not offer Cash on Delivery. Orders are confirmed once payment is completed through the payment options shown at checkout.
We ship across India. Orders are dispatched within 1 week of confirmation, and delivery typically takes 3–7 business days after dispatch depending on your PIN code.
Shipping is a flat ₹100 per order, and free on orders of ₹15,000 or more. Once a parcel is with the carrier, transit delays are outside our control, but we will always help you trace it.
Please double-check your delivery address, PIN code and phone number at checkout. We cannot be responsible for orders delayed or lost due to an incorrect or incomplete address provided at the time of ordering.
For anything about an order, a return claim or these policies, write to noolbysalika@gmail.com or WhatsApp +91 98455 28881 (Mon–Sat, 10am–7pm IST).
Last updated October 2026. Nool by Salika reserves the right to update these policies; the version live on this page at the time of your order applies to it.
